{"id":181,"date":"2026-01-29T04:50:41","date_gmt":"2026-01-29T04:50:41","guid":{"rendered":"https:\/\/lemmtea.com.my\/?page_id=181"},"modified":"2026-02-03T01:30:09","modified_gmt":"2026-02-03T01:30:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/lemmtea.com.my\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\r\n

Returns & Refunds<\/strong><\/h1>\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\r\n

Perishable Goods Exemption<\/strong><\/h3>\r\nDue to the perishable nature of our products (freshly made tea and food), we do not accept returns<\/strong> for change of mind once the product has been handed over to the customer or the delivery driver.\r\n

Refunds & Issues<\/strong><\/h3>\r\nWe are committed to quality. You may be eligible for a refund or replacement under the following circumstances:\r\n
    \r\n \t
  • Wrong Item:<\/strong> You received a product different from your order receipt.<\/li>\r\n \t
  • Defective\/Damaged:<\/strong> The product arrived spilled, damaged, or spoiled.<\/li>\r\n \t
  • Missing Item:<\/strong> Your order was incomplete.<\/li>\r\n<\/ul>\r\n

    Reporting Process<\/strong><\/h3>\r\nTimeline:<\/strong> Issues must be reported immediately<\/strong> (or within 2 hours) of receiving your order. We cannot process claims made days after consumption.\r\n
      \r\n \t
    • How to Report:<\/strong> Please contact our support team at [*Phone Number]<\/strong> with:\r\n
        \r\n \t
      1. Your Order Number.<\/li>\r\n \t
      2. A photo of the defective\/wrong item.<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ul>\r\n
          \r\n \t
        • Resolution:<\/strong> Upon verification, we will offer a replacement (if feasible) or a refund to your original payment method.<\/li>\r\n<\/ul>\r\n

          Refund Processing<\/strong><\/h3>\r\nApproved refunds will be processed within 7-14 business days<\/strong> depending on your bank or payment provider.\r\n\r\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line”][\/vc_column][\/vc_row]","protected":false},"excerpt":{"rendered":"

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