Perishable Goods Exemption
Due to the perishable nature of our products (freshly made tea and food), we do not accept returns for change of mind once the product has been handed over to the customer or the delivery driver.
Refunds & Issues
We are committed to quality. You may be eligible for a refund or replacement under the following circumstances:
- Wrong Item: You received a product different from your order receipt.
- Defective/Damaged: The product arrived spilled, damaged, or spoiled.
- Missing Item: Your order was incomplete.
Reporting Process
Timeline: Issues must be reported immediately (or within 2 hours) of receiving your order. We cannot process claims made days after consumption.
- How to Report: Please contact our support team at [*Phone Number] with:
- Your Order Number.
- A photo of the defective/wrong item.
- Resolution: Upon verification, we will offer a replacement (if feasible) or a refund to your original payment method.
Refund Processing
Approved refunds will be processed within 7-14 business days depending on your bank or payment provider.
